Digital Products

All digital products, including guides and programs, are delivered electronically.

Once purchased, you will receive immediate access via email or account login.

Digital Product Policy

• All digital sales are final
• No refunds or exchanges on digital products
• Please ensure your email address is entered correctly at checkout

If you experience issues accessing your digital purchase, contact us at [your support email].

Physical Product Shipping

We currently ship physical products within the United States.

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Shipping times may vary based on carrier delays, weather, or high-volume periods.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on:
• order size
• weight
• destination

Free shipping promotions, when offered, apply only to eligible physical products and orders.

Returns & Exchanges (Physical Products)

Due to the nature of skincare and consumable products, we are unable to accept returns on opened or used items.

Eligible Returns

• Items must be unused, unopened, and in original packaging
• Return requests must be made within 7 days of delivery

To request a return, please contact us at [your support email] with your order number.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.

Include:
• your order number
• clear photos of the issue

We will review and resolve the issue as quickly as possible.

Important Notes

• We are not responsible for delays caused by carriers once the order has shipped
• We are not responsible for incorrect addresses entered at checkout
• Orders marked as delivered by the carrier cannot be replaced

Questions

If you have questions about shipping, returns, or your order, please contact us at:

Contact Form

We aim to respond within 1–2 business days.